Chiropractics is a non surgical and non drug medical profession practice that through spinal manipulations treats disorders
of the nervous and musculoskeletal system. Each year millions of people make a visit to a chiropractor for treatment, most
often for help with back pain. Chiropractic care has been shown to be safe and effective for people who suffer from lower
back pain. In fact, studies have shown that chiropractic spinal manipulation is one of the very few means that can
effectively treat lower back pain.
Nearly 90% of the population at one time or another suffers from lower back pain. It is one of the most common reasons for
people miss work. The cause of back pain is often undetectable. When a cause is known however, it is most often in relation
to having pinched nerves, injury to the muscle, injury to the nerves of the spine, slipped or ruptured discs or arthritis.
A well educated and practiced chiropractor is able to easily determine the root cause of the pain. After determining the
cause they are able to make spinal adjustments to alleviate pain and discomfort.
Some people are hesitant to visit a chiropractor, mainly because they don’t know what to expect. On a typical first visit,
a full patient health history is taken. Patients will also be given a chiropractor exam where the chiropractic Doctor will
perform an examination focusing on the spine. Sometimes, but now always, patients will be sent for a spinal x-ray before
their first manipulation.
For first time patients chiropractors will almost always take the time to educate them on what chiropractic care is and how
it works. They will go over procedures and help patients to feel at ease. This education is especially important for those
patients who are apprehensive about chiropractic treatment.
On most first visits chiropractors will give the patient their first chiropractic adjustment or manipulation. The
manipulation will be the first of many for those undergoing treatment for back pain. Chiropractic adjustments reduce
subluxation. After the adjustment patients should experience increased range of motion and a reduction in nerve pain. Most
patients, when adjusted will experience joint cavitations or cracking, but not always. If not, this is often because the
patient is tense and unable to relax enough for proper treatment. In such cases, chiropractors during recurrent treatment
sessions will treat the patients with stimulation, heat or massage prior to the adjustment.
During the first visit, a treatment plan will also be recommended. With lower back pain, patients will typically need to be
adjusted a few times a week, at least in the beginning. Over time, when pain starts to diminish manipulations can slowly
become further apart. While most patients seeking chiropractic treatment for lower back pain do report great results, a
minority few will not see any benefit. If no improvement is noted within 4-6 weeks it is generally recommended to stop
treatment.
Chiropractors will generally also work with patients to prevent further lower back pain and injury. Most patients will be
sent home with some rehabilitative exercises to focus on. It is also recommended that people who suffer from lower back
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pain exercise regularly, that they wear comfortable low heeled shoes, have lower back support in any chairs they sit in,
make sure that any work table or desk they use is at a comfortable height, be careful when lifting and to use a limber
corset if they lift heavy items for their job or on a regular basis.
Besides help with lower back pain, chiropractics can also help with neck pain, middle and upper back pain and even
headaches. Often chiropractors can offer patients additional services besides chiropractic manipulations. Many have
additional training and degrees and are able to provide information on diet, weight loss and living a healthy lifestyle.
Many also sell dietary and nutritional supplements that they recommend to their patients.
Post retail for me has been everything but, post retail. Quite frankly, I have had a ball getting to know retailers from
around the world as we together, seek new strategies that will allow us to survive while becoming increasingly relevant
within our communities.
In this, I have been fortunate enough to have the time to dive into the world of both social media as well as community
involvement.
When these two worlds come together… action happens.
This past December, I had the wonderful opportunity to work with Dr. John Sowers and Donald Miller in helping them get
their twitter feed for the Mentoring Project on the map. They were running a campaign to raise both awareness and funds for
this amazing organization that focuses on the need for mentoring children.
The result was astounding.
We took one tweet and linked it to their website. We asked a few influencers to re-tweet this to their twitter followers.
In the end, less than 12 hours later, the tweet was sent out 18 times, which resulted in the potential of over 30,000
twitter views. It also resulted in over 1,000 hits to their website within that timeframe.
Even to a novice, those numbers speak volumes at the potential of this new media tool.
I recently also had the opportunity to work with the great folks at Hendrickson Publishers on their Fire Bible. In this,
they brought me to Tulsa, Oklahoma to attend the Empowered 21 Conference this past spring. I had been working Facebook,
Twitter, and You Tube for the Bible, but this was an opportunity to truly test the power of grassroots viral campaigning.
Once again, the results were astounding.
The conference l
asted 2 1/2 days and attracted 10,000 attendees for the various workshops, coupled with the morning and
evening general sessions that included the excellent live music and powerful speaking messages.
Our strategy was simply to engage the community.
In this, after 2 1/2 days of primarily Twitter engagement with other attendees using Twitter at the event about the event,
we were blown away at what we found.
During that time period, we sent out 140 Twitter messages. Of those messages, only 7% of them were about us, or to come
visit us at our booth. The rest were focused on engaging both the community of users, as well as the event as a whole.
At one point, a tweet went out by the event promoters telling Twitter users in attendance that if they wanted to know what
was going on at the conference, that they should follow the Fire Bible on Twitter.
Some of our tweets were simply re-tweeting others and their tweets about a workshop or a quote from the general session.
Other tweets were simply pictures we were taking of the event, in action. And yet, other tweets were simple comments about
our experience at the event.
In the end, those 140 tweets reached 9,600 people with potential viewer impressions of over 20,000 people.
Again, not too bad for this new medium.
Ironically, we watched another group at that same conference engage in a tweet strategy that unfortunately seemed flawed
from the start. What their strategy reflected was a “ME Strategy” in that they sent public tweets individually to everybody
using Twitter mentioning they were attending the conference. The result was a line of tweets from their feed that was
simply cutting and pasting the same message of “come see us at our booth” over and over to different people.
So impersonal.
Interestingly, after that first night, I never saw another tweet from them again the whole conference.
With all of this to be said, I have been fortunate to stumble upon several lessons with using these new tools. For me,
being so rooted in using traditional media to reach my audience, I have found that to truly embrace and effectively use
these new tools, I needed my mindset to be adjusted.
I need to embrace the fact that the simple difference between this new media and traditional media is that this new media
is a dialogue, not a monologue.
To understand this, one needs to adjust their mindset to get into this game.
What I am about to share with you are simple guidelines that I have found that if implemented patiently, authentically, and
whole-heartedly, one will find a whole new world standing before them, waiting to be discovered.
5:01 Strategy
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The 5:01 strategy is in a sense, a plan that is developed and put into action that is aimed at building a sustainable
relationship with customers in between their store visits.
If Joe Customer makes a purchase on a parenting book at your store and leaves the store at 5:00, what happens with Joe
Customer at 5:01?
In this, how can we use social media to engage Joe as to best enhance his experience with both us, the retailer and the
topic of that book he purchased?
In developing such a strategy, it is no longer just about the experience in the store, but the experience the customer has
with your brand, after they leave the store.
This is an area that I would love to see more tour events embrace. It’s difficult enough to come into town and put on a
show, but, it’s what is sustainable about the show that makes the show truly a positive impact for the lives of all those
who attended.
How can you use social media to reach out to your customers at 5:01?
Be balanced – 80/20 Messaging
The New Oxford English Dictionary word of the year in 2009 was unfriend. And, if you are not new to places like Facebook,
you will know exactly what that means.
With email, recent statistics have shown that 90% of email is now spam. Just one look at my junk mailbox is all the
research I need to validate that stat.
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With social media, spam hasn’t gone away. That’s just what we called it in the old world. Now, it’s just wearing a
different costume.
What I have found is when using social media, we need to understand that social media is a community, not a billboard. In
this, I have found that it is absolutely critical that we respect the 80/20 guideline.
What is the 80/20 guideline?
When sending a tweet or posting a comment on your Facebook wall, 80% of your messages should be relational. The other 20%
should be informational.
It is of my opinion that too many organizations out there have this reversed. When 8 out of 10 messages you send out are
informational, that more than likely will lead one down a path to be a part of that statistic that made unfriend, the word
of the year.
Quite frankly, it is how you use that 80% of your messages that will or will not, buy you the relational capital to
effectively launch the other 20% of your informational messages. Otherwise, you have become noise to the community and in
this community, noise = being a constant billboard. In the old world, this was spam, now, it’s the same thing, just a
different look.